Isenang Privacy Policy — Malaysia Player Data Protection

Isenang collects your personal information for clear and limited purposes. We only collect data that is genuinely necessary to operate the platform, process financial transactions, and comply with applicable legal requirements in Malaysia.

The types of information we collect fall under the following categories:

In addition to information you provide directly when registering or using the platform, we also collect data automatically through cookie technology and web analytics tools to enhance your user experience.

Every piece of data we collect has a specific and legitimate purpose. isenang uses your personal information to deliver the best service, ensure platform security, and meet our legal obligations.

The primary purposes for which your data is used are as follows:

• Account Management: To create, verify, and manage your player account, including the required KYC process and age verification.
• Payment Processing: To process your deposits and withdrawals securely using your chosen payment method, including FPX, Touch 'n Go eWallet, and bank transfers.
• Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and any activity that violates isenang's Terms and Conditions.
• Service Improvement: To analyze usage patterns and improve platform functionality, user interface, and game offerings based on user feedback.
• Communication: To send important account-related notifications, security updates, and promotional information (subject to your communication preferences).
• Responsible Gaming: To monitor player habits and activate self-control tools such as deposit limits and playtime limits when needed.
• Legal Compliance: To meet reporting and compliance requirements under applicable Malaysian laws, including PDPA 2010.

Isenang understands that your trust is our most valuable asset. We do not sell or rent your personal information to any third party for marketing or commercial purposes.

However, in certain situations, we may need to share data with the following parties for legitimate operational purposes:

• Payment Service Providers: Transaction information is shared with authorized payment processors to complete your deposits and withdrawals.
• Identity Verification Providers: KYC data may be shared with trusted third-party identity verification services to meet compliance requirements.
• Game Providers: Minimum technical data required to ensure games function correctly is shared with our game software providers.
• Legal Authorities: isenang will disclose information requested by Malaysian authorities or legitimate regulatory bodies, as required by law.
• Analytics Providers: Anonymous usage data (without personally identifiable information) is shared with analytics tools to improve the platform.

All third parties that receive data from isenang are bound by strict confidentiality agreements and must comply with data protection standards equivalent to or higher than our own.

Isenang uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous statistical data on how players use the platform to help us identify and resolve technical issues.
• Functional Cookies: Storing your preferences such as language, display settings, and login information to provide a more personalized experience.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our promotional campaigns. You may opt out of these cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the isenang platform.

Isenang continuously invests in the latest cybersecurity infrastructure to protect your data from increasingly sophisticated threats. Our security approach is multi-layered, ensuring protection at every level of platform operations.

Key security measures we implement include:

• End-to-End Encryption: All communications between your device and isenang's servers are protected with 256-bit SSL/TLS encryption, ensuring data confidentiality in transit.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all player accounts to add an extra layer of protection against unauthorised access.
• 24/7 Monitoring: Our automated threat detection system continuously monitors account activity and will lock any account that shows signs of compromise.
• Regular Security Audits: isenang undergoes independent security audits on a regular basis to identify and address any system vulnerabilities before they can be exploited.
• Strict Access Controls: Only authorised staff with a legitimate operational need may access player data, with all access logged and monitored.

While we take all reasonable steps to protect your data, no system can guarantee absolute security online. We encourage players to also take personal protective measures, such as using strong and unique passwords.

Isenang does not retain your personal data longer than necessary. Our data retention periods are determined based on the purpose of collection and applicable legal requirements.

Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active on the isenang platform.
• Financial Transaction Data: Retained for seven (7) years from the transaction date as required by Malaysian financial laws.
• KYC Data: Retained for five (5) years after account closure for anti-money laundering compliance purposes.
• Security Logs: Retained for two (2) years for security investigation and audit purposes.
• Marketing Data: Deleted within 30 days after you withdraw consent.

Once the retention period expires, your data will be securely deleted or anonymized. You may also request deletion of your account and personal data by contacting the isenang support team, subject to applicable legal retention obligations.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you hold the following rights regarding your personal data stored by isenang:

To exercise any of the rights above, please contact our privacy team by email at [email protected] or via live chat on the platform. We will process your request within 14 business days.

In operating our global platform, your personal data may be transferred to and stored on servers located outside Malaysia. This is a technical requirement to ensure optimal platform performance and availability for players nationwide.

Isenang ensures that any cross-border data transfers are carried out with adequate safeguards in place:

• All data transfers outside Malaysia are subject to data transfer agreements that comply with the PDPA 2010 standards.
• The recipient country must have a level of data protection equivalent to or higher than Malaysia.
• Any transfer to a country that does not meet these standards may only proceed based on your explicit consent or on the grounds of contractual necessity.

Isenang is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

If we confirm that personal data of an individual under the age of 18 has been collected without our knowledge, we will:

• Immediately closing the account in question.
• Immediately deleting all associated personal data.
• Returning any remaining balance upon completion of the investigation, where applicable.

Parents or guardians who believe their child has registered on the isenang platform are encouraged to contact us immediately at [email protected]. We will take immediate action to address the situation.

Isenang reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or platform operational requirements. All updates will be published on this page with a clear effective date.

For any material or significant changes that affect your privacy rights, we will:

• Sending email notifications to all registered players at least 14 days before changes take effect.
• Displaying a clear notice on the isenang platform homepage.
• Requesting re-verification from affected players before changes take effect, where required by law.

Your continued use of the isenang platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding isenang's Privacy Policy or how we handle your personal data, our privacy team is ready to assist.

You can reach us through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on the isenang platform
• Response Time: We aim to respond within 2 business days for all privacy enquiries

For formal complaints that our team has been unable to resolve, you have the right to submit a complaint to Malaysia's Personal Data Protection Department (JPDP) or the relevant regulatory authority.